A survey is a research method which is used as bond to connect provider with consumer. It is best media which resolves problems or issues of customers by taking their reviews taking into account by restaurant team.
Domino’s allows their customers to give feedback as a part of the survey. From this, they get to know the quality of pizzas or other food items is as per customer requirement or not. If not, they can improve with customer’s need and work on other issues.
It also helps them to know the food delivery option they are offering is helpful or not for their customers. This survey is conducted in every country in the world and so with the help of that dominos improves their service offerings as well as food quality.
Minimum requirements of TuopinionDominos Survey:
- Main requirement of online survey is entry code which is printed on purchase receipt of restaurant.
- Laptop or computer with internet access.
- Android mobile with a stable and good internet connection.
- Free time of 15-20 minutes to give survey honestly
Basic information to be filled for the survey:
- The age of the participant.
- Ordered food at restaurant.
- The serving speed of food by staff.
- Have you ordered pizza online?
- How is the quality of online pizza?
- Are you comfortable with food products prices?
- Do you recommend this store to new customers?
- Any suggestions.
- Any complaints.
Pros of conducting a survey:
With the help of the survey, they have improved to a higher level. When the customers give negative feedback on food quality or their offerings so it helps dominos to improve their services.
Initially, the food delivery option was available in only some part of cities over the world. Later they worked on it and nowadays the food delivery service is available in most of the part of the cities. So, because of these customers can have their pizzas at their door.
They now also offer the different choices in pizza bases, toppings or other offerings so that customer can make choices on their own as they like.
The guidelines for the survey participation:
- The participant has to visit an official website of Domino’s.
- Where the option to choose the language.
- The participant has to enter the digit code of the purchase receipt.
- Some basic information required by survey team to inform the winner.
- The survey questions are in simple language and mainly based the visit experience.
- One validation code is displayed on the which should be noted down by participant.
Rewards of TuopinionDominos:
The customer will get a reward on completing survey form, as offer coupon on which free food is available and get some amount of discount on the next order/visit to the store.
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In the form of survey, valuable feedback of customers saved by survey team. The suggestions provided by customers in survey are chance of improvement in food quality and services of restaurant.